Policies & COVID-19 Protocols
Appointments
-Clients will receive a COVID screening and a health intake form via email at the time of scheduling. It is best to have both forms filled out and submitted before your massage to guarantee a full session. Clients are asked to provide the massage therapist of any past and existing health conditions by listing them on the health intake or verbally.
-Aura Massage strives to provide each client with their full session time. If you are behind schedule please call the massage therapist as the massage may be shortened.
-Any client who is under the age of 18 and is receiving treatment will require a signature from their parent/guardian on the day of their appointment.
Cancellation/No Shows
Please give 24 hour notice to cancel an existing appointment. There is a $25 cancellation fee if notice is given less than 24 hours. Cancellations are accepted via phone or text message to the massage therapist. No show appointments will be charged a 50% fee of the service that was booked on the credit card provided at the time of booking.
Groupons will be redeemed if the client is a no-show.
Gift Cards
All gift cards do not expire and are non-refundable. Gift card balances cannot be applied as a tip for the massage therapist or used to purchase another gift card.
Groupon
Groupon deals are limited to (1) per customer, may buy (1) additional as a gift(s).
Groupon deals are available for repurchase every 6 months. Additonal Groupons used within six months of the clients last session will be charged a $25 fee.
Right to Refuse Service
The Licensed Massage Therapist has the right to refuse service to any and all clients if they feel it is necessary and not in the best interest of the client.
Inappropriate behavior/solicitation will not be tolerated at Aura Massage & the client will be asked to leave.
COVID-19 Policies
To ensure the safety & well-being of each client receiving treatment at Aura Massage all regulations and guidelines set forth by the CDC and CT Department of Public Health are strictly being followed.
Below is a list of protocols for before, during, and after treatment.
-A COVID-19 screening form is emailed to each client at the time of booking and is to be filled out before their scheduled appointment.
-The Massage Therapist will take the clients temperature upon arrival. In the case of a fever the client will be asked to re-book for a later date.
-Clients are asked to either sanitize or wash their hands before their session begins.
-While in the prone position (face down), a safe and approved method called "the hammock" or "face cradle mask" is used. This allows clients to remove their mask, breathe freely, and remain protected. A disposable cover is placed over the face cradle and then draped with a pillow case in order to create a pocket like space to catch aerosols or droplets that may release while lying face down. Please note that removing your face ask is optional and not mandatory.
-Before turning to the supine position (face up) clients that removed their masks are asked to reapply covering the nose and mouth.
-The massage room is thoroughly sanitized. This includes the face cradle, bolster, waterproof barrier on the table, stool, door handles, and all surfaces.
-Massage cream is dispensed into a disposable cup for the session and is specific to each client.
-Clean linens are provided for each client along with a new disposable face cradle cover.